Soda Pdf Customer Service Number

Hi, there are a few options for getting answers to your questions. We have a multi-lingual support team available to help via chat or email.

There is also a complete knowledge base with over 100 articles related to how Soda PDF works and how to manage your account/products.

All you need to do is use the search bar to find an article that will answer your question.

Type out the topic you need help with into the search bar. As you type you'll see recommended articles appear below the search bar.

Click a suggestion to head to that article.

Click the Search icon. The article will then load. If you still need help, you can search again or choose a related article. Type into the search bar. Click the Search icon. Choose an article on the left. SEARCHING KNOWLEDGE BASE COMPLETE! The knowledge base has several categories at the top you can choose between.

Cycling between each category reveals the different topics available. Click here to return to the knowledge base home page from any article/topic.

The knowledge base has several categories at the top you can choose between.

Cycling between each category reveals the different topics. Choose the category you want to explore. You can then scroll downto see all the topics.

Browse Knowledge Base

The top articles in each topic will be listed.

When there are more than 5 articles in a topic you will see an option to browse all the articles.

Click VIEW MORE. You can then browse through each article.

BROWSE KNOWLEDGE BASE COMPLETE! If you still cannot find an answer to your question, you can contact us via email or check out chat support.

You can start a live chat any time 24/7. The Support option that lets you start a chat is available on most pages of our website.

Click the Support Button. Let us know what you need help with by typing it into the box.

Search Knowledge Base:

Click the Search icon. You'll see a list of articles appear that may contain the answer to your question.

You can choose an article of those or proceed to chat with an agent.

Click on Live Chat to speak with an support rep.

You'll need to provide us with your Name, email, and how we can help.

Fill out each option. Click Start Chat. Your chat will start as soon as an someone becomes available.


You can open an email case by clicking here. You can also find the Contact Us option on the home page of support.

Troubleshooting Tips:

We encourage you to send us screenshots or problematic documents to save time later on.

Click Contact Us. Fill out this form and ourcustomer support team will receive your email request.

You'll see a list of suggested articles appear after you enter a Subject. Scroll past these to continue filling out the form. Add any attachments.

Your ticket will be created. You'll receive an email confirming we received your request and someone will follow up with you as soon as possible.


How to get the correct version of Soda PDF:

1- Confirm your version of Soda PDF

You can confirm the version you have installed. The number before the first period is the numbered version of Soda PDF you have installed. As an example if the number is then you have Soda PDF 9 installed.

1 - Open the Help Tab.

2 - Click About.

** If you need to change the version of Soda PDF you should uninstall your current Soda PDF and install the version for your license.

3 - Confirm which Soda PDF License you have.

You can verify your version of Soda PDF in the account area on our website.

If you have a license key, you can confirm the version by checking your purchase invoice here.

4 - Download Your Version of Soda PDF

The current version you'll find on the main site is Soda PDF 12. Click here to download older versions of Soda PDF.

Scroll down on the page and you'll see all the older versions over here:

5 - Activate Soda PDF

Now you can head back to the beginning of this article and follow the steps for either account or license key activation.

If you've purchased Soda PDF and you are seeing a Trial Expired message then this section help you get Soda PDF activated.

1 - Make sure you are logged in

To access your product, you will need to be logged in. You will be logged in when see a green dot on the Login logo in the top-right corner.

If you are not logged in, click here to jump to the section about logging into your account to activate soda PDF.

2 - Switch Your Product

If you are logged in with your Soda PDF account, all you need to do is switch your product.

1 – Click on the Login logo in the top-right corner.

2 – Choose Manage Products.

3 - A window will open with all the products on your account.

5- Choose your product and click on it.

6 - A popup will appear confirming the product you are now using.

** Pro Tip: Add-On items like E-Sign and OCR are always activated regardless of the product you switch to.

Your Soda PDF products are linked to your account. When you make a purchase, your products are added to an account with the email address you used.

**Pro Tip: If you used a third-party like Facebook to create your Soda Account, make sure to use the primary email address of the third-party account when making a purchase.

If you don’t already have an account, it will be created once the purchase is complete. You’ll receive an email asking you to make a password.

Once you have your account credentials ready, it’s time to activate Soda PDF.

**Pro Tip: If you have already have a Soda Account and would prefer to use that one, you can merge the two accounts, click here to learn how.

When you purchase multiple products at once, they will all be added to the account linked to the purchase email. This will be the primary account that manages the products. Only the primary account can manage the account status of each product.

You can assign each license to a any email address. They will receive an email asking them to create a password. They can then login with their credentials and start using Soda PDF.

You can assign a license in the My Products section of your account.

  1. Click the arrow next to Unassigned Licenses under a product.
  2. Choose Assign.
  3. Enter the email address.
  4. Click the green Assign

** Pro Tip: You can batch assign licenses to users, click here to learn more.

If your firewall (or other) is blocking the activation of Soda PDF, you'll need to create an exception.

DNS Name:


Allow this IP to pass through Port 80 and Port 443 and you will be able to activate the application.

This Soda PDF guide explains deployment with GPO.

Soda PDF is also available for Citrix and server environments. We recommend reaching out to the support team to make sure you get the right build.